Roles and Permissions
Which roles exist in Hostme, what each of them sees and does, and who can invite whom — from Owner to Kitchen.
In Hostme every staff member has a role that decides what they see and can change in the panel. Roles are assigned under Administration → Team. Sections and buttons a role can’t use simply aren’t shown — the interface adapts to the permissions.
Roles at a glance
- Owner — full access to everything, including billing, the team and deleting the restaurant. Can give any role.
- Manager — almost everything needed to run the restaurant: settings, guests, marketing, analytics, team, subscription. Changes anyone’s role except the Owner’s. Can’t delete the restaurant.
- Host — works in the Host Panel. In the admin: the dashboard, guests and table blocking.
- Kitchen — today’s bookings, tables and menu, view only.
- Marketing — guests and segments, mailings and campaigns, messaging, events, online presence, loyalty and analytics except orders. Edits guests but doesn’t delete them. No dashboard — Campaigns opens on sign-in.
- IT Support — integrations (Stripe included), messaging channels and templates, mailings, online presence. Doesn’t edit guests; no dashboard or analytics — Integrations opens on sign-in.
Marketing and IT Support work across the chain: they switch restaurants in the left menu and under Administration → Restaurants, but don’t add or delete them.
The “Support” role in a team is a Hostme employee: restaurants don’t hand it out.
Who sees what (overview by section)
The high-level picture.
| Section | Owner | Manager | Host | Kitchen | Marketing | IT |
|---|---|---|---|---|---|---|
| Dashboard | 1 | |||||
| Reservations | 2 | |||||
| Floor & Tables | 3 | 2 | ||||
| Ordering & Menu | ||||||
| Guests | 4 | 5 | ||||
| Messaging | ||||||
| Campaigns | ||||||
| Events | ||||||
| Online Presence | ||||||
| Analytics | 6 | |||||
| Integrations | ||||||
| Settings | ||||||
| Chain restaurants | 7 | 7 | ||||
| Team | 8 | 8 | 8 | |||
| Billing (subscription) |
1 Kitchen only sees today’s bookings and tables — without the pre-shift block and quick actions.
2 The section is hidden, but inside an event Marketing can use its booking and table settings.
3 Host only sees the “Blocked Tables” tab.
4 Host sees the Guest Book and Tags — no segments, auto-tags or settings; edits and deletes guests.
5 Marketing edits guests but doesn’t delete them.
6 All of analytics except the Orders and Waitlist tabs.
7 The list of the chain’s restaurants and switching between them — no adding or deleting.
8 They see the team and invite only into their own role.
Who invites whom and changes roles
- Owner invites into any role and changes anyone’s role.
- Manager invites Managers, Hosts, Kitchen, Marketing and IT Support, and changes anyone’s role except the Owner’s.
- Host, Marketing and IT Support invite only into their own role and don’t change roles.
- Kitchen doesn’t invite anyone.
The last Owner can’t be removed or given another role — make someone else Owner first. All of this lives under Administration → Team.