How to set up guest confirmation reminders
Turn on automatic reminders so guests confirm their reservation before the visit.
A reminder asking to confirm the reservation is the simplest way to cut no-shows: the guest either confirms or cancels in advance, freeing up the table.
What to do
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Open Reservations → the “Booking Rules” tab → the “Guest Confirmation Reminder” section.
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Turn on “Send confirmation reminder to guests”.
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In “Send Reminder Before Arrival”, choose how long before the visit to remind: 30 min, 1 hour, 2 hours, 1 day — or “Other” and enter your own value in minutes.
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Press “Save Changes”.
Result: before the visit the guest receives a reminder — the no-show rate drops noticeably.
Related: How to reduce no-shows