How to cancel a booking with a deposit

A guest cancels a booking they paid a deposit for. Cancel such a booking from the booking card — only there can you pick a reason and refund the money.

What to do

1. Open the booking — tap it in the list, on the map or on the timeline.

2. Tap Cancel. The Cancel reservation panel opens.

   

3. Pick the Reason — for example, Guest’s request.

4. In the Deposit refund block, check the amount — it’s filled in by the restaurant’s refund rules. You can change it or tap Full. If the restaurant charges a no-show fee, there’s a No fee checkbox instead of the refund.

   

5. If you like, write a Note for guest — the guest receives it.

6. Tap Cancel reservation. The panel refunds the money first, then cancels the booking.

Details in Booking card.

Result: the booking is canceled with a reason, and the guest got their money back.