How to handle requests and waitlist requests

While the restaurant is closed, guests book online. Some bookings wait for your decision, and some guests left a request because there was no room. It’s best to handle them at the start of the shift: the guest is waiting for an answer.

What to do

1. See how many are waiting. The number on the Reservations item in the menu on the left is everything that needs attention.

2. Open Reservations → Requests. Here are bookings for all dates that are waiting for a decision.

   

3. Approve or reject each one:

   • Approve opens the form — check the table and time and save;
   • Reject from the list works at once. If you want to be asked first, open the booking and reject it from the card.

4. Open Reservation Waitlist — this sub-tab is there only when it has something in it.

5. For each request that now has room, tap Confirm, pick a table and tap Confirm again — a regular booking appears. Details in Requests and the reservation waitlist.

   

Result: all online bookings are approved or rejected, and the requests that found room have become bookings.